1. United Illuminating – Berkshire Gas Company , MA – FICA ( SI – QUINTEL)

Berkshire Gas Company is a UIL holdings Company providing gas service to Western Massachussets. UIL having successfully implemented CCS at its other 2 gas companies SGC and CNG, also implemented CCS at BGC.

• Checked that the FICA configuration and developments crucial for business were as per requirements specified in the Blueprint and Business requirement design document. Identified and proposed solutions for object/enhancements missed during blueprint phase.
• Identified and planned work involved with FICA objects and related business processes which had to be addressed with an urgency and priority to meet the project deadlines.
• Data Mapping of FICA objects.
• Helped the business with Integration testing of various FICA processes. Modified test scripts as per business process requirements, helped the users/testers in testing by providing data, setting up real time test scenarios, following the right test sequence and process.

2. SouthWest Water Company Houston, TX FICA( SI – QUINTEL )

SWWC had a Complex model with 5 Lines of business (LOB), 17 Company codes and over 250 districts. Most processes were driven by districts, unlike standard SAP practice of company codes or Contract Account Category.

• Responsibilities included gathering business rules and requirements for preparation of FICA blue print documents. Charting out process integration with other processes, checks and controls and identifying enhancements and development objects to be developed during realization phase.
• Configuration of Dunning, Write-off, Collections, Standing requests, Security Deposits, FICA to GL transfer, Contract Partner, Contract Accounts, Cash Desks, Cash Desks, FICA to PWB and FICA to SM integration.
• Completed design and planning of the complex dunning functionality. Different letter forms across and within districts. Different threshold limits for reconnection (disconnect, reconnect, additional Security deposit, past due or amount due or dunned amounts). Designed and executed bankruptcy process and respective functional specifications.
• Developed functional and technical specifications for FI-CA enhancements like Automatic payments (one time partial payment, write-off reversal), Outgoing payments – credit at final bill etc, Account balance transfer etc, payment interface.
• Post go-live FICA support.
• Assisted BW team with reports and reconciliation

3. PSE&G Public Service Electric and Gas Company, Newark, NJ ( SI – QUINTEL )

Public Service Enterprise Group (PSEG) is a publicly traded diversified energy company headquartered in New Jersey, and one of the ten largest electric companies in the U.S. Public Service Electric and Gas Company (PSE&G)

• Gathered business rules and requirements for preparation of blue print documents. Charted out integration with other processes, checks and controls. Identified enhancements and development objects to be developed during realization phase.
• Configuration of Contract Partner, Contract Accounts and Payments. Contract Account settings for creating and processing contract account master data. Payments settings for automatic creation and processing of incoming and outgoing payments. Responsible for configuring and testing the Cash Desk/Cash Journal & Receipt Management functionality.
• Design and architecture of complete public assistance program including interfaces, data storage of incoming files, processing on receiving files, daily processing of records, applying credits and other business requirements.
• Developed specifications for FI-CA enhancements like Automatic payments, Outgoing payments – credit at final bill etc. Development of specs for retail process – EDI &Idocs viz. 814, 820. Designed and executed bankruptcy process and respective functional specifications.
• Post go-live FICA support. Addressed issues involving dunning and disconnection life cycle.

4. RELIANT Houston, TX – Technical Team Lead ( SAP )

Responsible for planning and implementation of the technical upgrade process. Work included analyzing the Programs, Dictionary Objects, Function modules, User exits and other technical objects that would be affected by the upgrade. These were modified and enhanced to work in the 4.62 environment. Work involved testing, analysis and modification of existing code in areas of

Billing : Modification of the Billing extracts and billing functions due to changes in the tables due to upgrade. The changes were due to changes to billing and invoicing tables in the new version
FICA : Modification of the Dunning Write-off reports and Security Deposit Reports.
CustServ: Modification of customized functions so the billing and the technical Installation data are correctly displayed on the customized Business Partner overview screen. This is due to the changes in the 4.62 version.
DM: Implausible Meter Read Report, Meter Testing Reports and Leak survey. Analysis and changing the meter reading downloads Print workbench and upload programs to eliminate implausible reads.